Frequently Asked Questions
Everything you need to know about your PLAYe experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I initiate a return or exchange?
You can return any unworn items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
PLAYe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2025.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey from our warehouse to your doorstep.